Common queries answered
Frequently asked Questions
I go to the post office on most weekdays. I get most
orders out the day they come in. However, this is not a guarantee.
I send most parcels via Australia Post. Postage times can be very unpredictable since 2020 as you would probably have experienced. However, most parcels are delivered promptly as before.
Australia Post has revoked the overnight express guarantee. But express post still remains the quickest option in most cases.
At this stage, there is no need to create an account.
Unless you have disabled these features, most browsers will remember your information for next time. My secure payment system also offers the option to keep your payment details for your next online transaction at Millinery Hub. I do not have access to your card details at any time.
You will have the chance to change all your details at checkout. However, if you have entered the incorrect address or if it was populated incorrectly from a previous order, please email firstname.lastname@example.org as soon as possible so I can change it before your order is shipped. Once your order is shipped, unfortunately, I can’t change the address.
You will receive an email when the order is received and when the order is shipped. Please check your spam/junk folder if you do not get the email.
If you include your mobile phone number, you may receive a tracking notification from Australia Post. If not, you can get in touch, and I’ll get one for you.
No. However, you will have the choice if our payment
provider (Stripe) does.
Secure payment on millineryhub.com.au is carried out by Stripe. I do not see or have access to your card details. At the checkout, there is an option for Stripe to remember your card details for next time. These are then stored on Stripe’s servers. Stripe has a PCI Service Provider Level 1 security level (the highest available). If you want to know more about Stripe, you can read about their security.
Your browser may also store your card details. You can change these setting and stop this from happening, but the process is different in different browsers.
Yes. For all orders shipped to an Australian address, there is 10%GST included in the price. If your shipping address is outside Australia, the tax will not be added to your order.
I only ship to Australia and New Zealand (without arrangement). If you want to order from Millinery Hub and are not sure about shipping, please contact me, and I can investigate and arrange a quote depending on what you would like to order.
Yes. I have one location and unless there is some unusual reason your order will come in one package.
Still need help?
Get in touch
Please contact Lindsay with the details below
Please note that I no longer have a landline. If you have a different number from below, please remove it from your contacts.
111 Tarakan Street
Open by appointment only. All my stock is available online.
Millinery Hub is in a private residence. You are welcome to visit, but please make an appointment.