Common queries answered
Frequently asked Questions
Our mail goes out daily between 3 and 4 pm. We get most
orders out the day they come in as long as we get them before 3. However, we ask that orders come before noon
for that day’s post.
We send most parcels via Australia Post. Shipping times vary depending on where it is going. More detailed information can be found on our shipping page.
Please note, severely reduced postage times are expected during the COVID-19 pandemic. If you are outside Melbourne, there may be significant delays. Australia Post has temporarily revoked the overnight express guarantee. In our experience, there is no difference between express and standard post while this is the case.
At this stage, there is no need to create an account. We will have features to come that may require an account.
Unless you have disabled these features, most browsers will remember your information for next time. Our secure payment system also offers the option to keep your payment details for your next online transaction with us.
You will have the chance to change all your details at checkout. However, if you have entered the incorrect address or if it was populated incorrectly from a previous order, please email us at firstname.lastname@example.org as soon as possible so we can change it before your order is shipped. Once your order is shipped, unfortunately, we can’t change the address.
You will receive an email when the order is received and when the order is shipped.
Once shipped you can track your shipment while it is in Australia. If you are overseas, you can use the tracking number through your postal system tracking.
No. However, you will have the choice if our payment
provider does. Secure payment on millineryhub.com.au is carried out by Stripe. We do not see or have access to your card details. At the checkout, there is an option fro Stripe to remember your card details for next time. These are then stored on Stripe’s servers. Stripe has a PCI Service Provider Level 1 security level (the highest available). If you want to know more about Stripe, you can read about their security.
Your browser may also store your card details. You can change these setting and stop this from happening, but the process is different in different browsers.
Yes. For all orders shipped to an Australian address, there is 10%GST included in the price. If your shipping address is outside Australia, the tax will not be added to your order.
We ship wherever we can. However, some countries do not allow post from Australia. This is especially the case in Africa and South America. If you want to order from us and are not sure about shipping, please, contact us, and we can investigate and arrange a quote depending on what you would like to order.
Yes. We have one warehouse/store and unless there is some unusual reason your order will come in one package.
We are located on the service road of North Road almost under a bridge, so when driving to us from North Road, you will need to go around the loop and go under the bridge. Follow signs for “Huntingdale Road North”.
This image shows the street view of where to turn right if you come from the city direction. If you come from the opposite direction, you will need to turn left onto the same loop. Google maps will direct you if you are unsure.
We are the right-hand building. This view is from under the bridge.