It probably comes as no surprise that the pandemic has affected everyone in different ways.
We have been in various stages of lockdown/closure since March. Fortunately, we are still able to post orders or, if you are in a position to pick up from the shop, we offer click and collect style orders.
For ‘click and collect‘ on our website, simply select ‘local pick up‘ at checkout. There is no charge for this. When your order is ready, we will notify you.
When we are allowed to have people back in the shop our COVID safe plan will limit access to 5 people in the shop at any one time. Following health department guidelines, we could have up to 25, but we feel it’s safer this way. High contact surfaces like the counter and EFTPOS machine are cleaned with alcohol on a regular basis and we ask that people sanitise their hands if they have not recently.
With borders shut, flights and workforces reduced and the general upset going on the world, the post is taking considerable time to be delivered. We get most orders out the day they are received, but unfortunately, we have no control over how long it takes from there. We have some tips to help you out. While Victoria is under restrictions, the regular post sent in Melbourne is being sorted in Sydney and may take weeks more. We recommend using the express post option. It may not be as fast as it was, but we are seeing some next day deliveries in Melbourne and surrounding suburbs still. Overseas parcels can be very slow as international flights are rare. Your parcel may sit in an airport for some time waiting for a flight. Wherever you are, courier services tend to offer a much faster delivery service. If you need your order quickly, please discuss it with us before placing the order so we can arrange it. Please be aware that these services will cost significantly more in most cases.
As with everything, if you have concerns please contact us. We are happy to help where we can.