Help and FAQs
Here to assist.
By Appointment Only
I’m usually home to take visitors Monday to Friday. Weekends I’m less available, but you can still ask. It’s always best to call or message me first to save disappointment.
Please get in touch to arrange a visit or shop online. I’m always happy to receive a call or email if you’re not sure or need help.
On Google, Millinery Hub looks like a house?!
Millinery Hub is now an online business. Well, mostly. I no longer have a physical shop, but you can make an appointment to come and see me and match colours etc. I’m operating out of my house in Oakleigh South, Victoria.
Give me (Lindsay) a call, SMS or an email.
111 Tarakan Street, Wodonga, Victoria.
Call or SMS: 0431042947
Orders and Shipping
I go to the post office on most weekdays. I get most
orders out the day they come in. However, this is not a guarantee.
I send most parcels via Australia Post. Postage times can be very unpredictable since 2020 as you would probably have experienced. However, most parcels are delivered promptly as before.
Australia Post has revoked the overnight express guarantee. But express post still remains the quickest option in most cases.
At this stage, there is no need to create an account.
Unless you have disabled these features, most browsers will remember your information for next time. My secure payment system also offers the option to keep your payment details for your next online transaction at Millinery Hub. I do not have access to your card details at any time.
You will have the chance to change all your details at checkout. However, if you have entered the incorrect address or if it was populated incorrectly from a previous order, please email firstname.lastname@example.org as soon as possible so I can change it before your order is shipped. Once your order is shipped, unfortunately, I can’t change the address.
You will receive an email when the order is received and when the order is shipped. Please check your spam/junk folder if you do not get the email.
If you include your mobile phone number, you may receive a tracking notification from Australia Post. If not, you can get in touch, and I’ll get one for you.
No. However, you will have the choice if our payment
provider (Stripe) does.
Secure payment on millineryhub.com.au is carried out by Stripe. I do not see or have access to your card details. At the checkout, there is an option for Stripe to remember your card details for next time. These are then stored on Stripe’s servers. Stripe has a PCI Service Provider Level 1 security level (the highest available). If you want to know more about Stripe, you can read about their security.
Your browser may also store your card details. You can change these setting and stop this from happening, but the process is different in different browsers.
Yes. For all orders shipped to an Australian address, there is 10%GST included in the price. If your shipping address is outside Australia, the tax will not be added to your order.
I only ship to Australia and New Zealand (without arrangement). If you want to order from Millinery Hub and are not sure about shipping, please contact me, and I can investigate and arrange a quote depending on what you would like to order.
Yes. I have one location and unless there is some unusual reason your order will come in one package.
Returns and Exchanges
I stand by the quality of my products and usually check them as they are packed. However, sometimes things get past me, and I may ship an item that is not right. If you aren’t happy with any product or I have sent you the wrong item, please contact me, and I will endeavour to remedy the situation.
I may issue a refund or a store credit depending on the circumstances.
If you change your mind or ordered the wrong product, I may be able to accept unused items back. In this situation, you will be responsible for the return postage, and you will be issued with a store credit to be used on your next purchase.
Your rights in this regard are available at the ACCC website.
If I have sent you the wrong item, I apologise. Please get in touch, and I will do my best to rectify the problem.
If your item arrived damaged, I’m sorry that has happened. Please notify me as soon as
you are able and send some photos of the product and packaging.
Damaged parcels rarely occur, and I need to determine if the packaging
was wrong or if it was the post. If I claim for a damaged parcel, I need to send proof of the damage and your photos will help.
I will most likely send you a replacement.
I am always happy to help where I can. If you have issues, questions or comments, please get in touch via email or phone.
If you have entered the incorrect address or if it was populated incorrectly from a previous order, please email email@example.com as soon as possible so I can change it before your order is shipped. Once your order is shipped, unfortunately, I can’t change the address.
If you wish to change an order, please call or email firstname.lastname@example.org as soon as possible so I can change it before your order is shipped. Once your order is shipped, unfortunately, I can’t change it.
No, I don’t generally take payment/orders for items out of stock. However, you can request I contact you when the products are available again. Due to the nature of my products, many have extended lead times, and travel from overseas and so accurate restock dates are unavailable.
Unfortunately, this isn’t something I can control. Even for express post (see below). I get the vast majority of orders out same day, but as an online shopper, you need to allow enough time for things to go wrong.
If you order last minute or need something fast, please ring me. I will do my best to get it to you on time, but that is all I can do.
Express Post. In normal times, Australia Post offers a Next Day Guarantee for express post parcels in their express network. However, they no longer offer this guarantee.