Store Policies

At Millinery Hub, I strive to provide you with the best service and products I can. It is a small family-style business, and I believe in treating people as people, not customers. I’d like to think I’m approachable and I value questions and feedback as it helps me build a more worthwhile experience for all.

Policies

Privacy

This Privacy Policy document contains types of information that is collected and recorded by Millinery Hub (www.millineryhub.com.au) and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

If you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Millinery Hub follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like most websites, Millinery Hub uses cookies. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Millinery Hub.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Millinery Hub, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Millinery Hub has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Millinery Hub’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Millinery Hub does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will promptly remove such information from our records.

Shipping

I go to the post office on weekdays. I get most orders out the day they come in.  However, this is not a guarantee. In some circumstances, I may take a day or two to get your order done. 

I send most parcels via Australia Post. Shipping times vary depending on where it is going. Postage times can be very unpredictable since 2020 as you would probably have experienced. However, most parcels are delivered in a timely manner as before.

Australia Post has revoked the overnight express guarantee. But express post still remains the quickest option.

If your parcel takes too long to get to you, unfortunately, this isn’t something I can control. Even for express post (see below). As an online shopper, you need to allow enough time for things to go wrong. If you order last minute or need something fast, please let me know, and I will do my best to get it to you on time, but that is all I can do. 

Express Post. Australia Post used to offer a Next Day Guarantee for express post parcels in their express network. However, since 2020, they no longer offer such. 

I have found postage times are largely back to pre-pandemic times. 

Returns, Refunds and Exchange

I stand by the quality of my products and usually check them as they are packed. However, sometimes things get past me, and I may ship an item that is not right. If you aren’t happy with any product or I have sent you the wrong item, please contact me, and I will endeavour to remedy the situation.

I may issue a refund or a store credit depending on the circumstances.

If you change your mind or ordered the wrong product, I may be able to accept unused items back. In this situation, you will be responsible for the return postage, and you will be issued a store credit to be used on your next purchase.

Your rights in this regard are available on the ACCC website.

If I have sent you the wrong item, I apologise. Please get in touch, and I will do my best to rectify the problem.

If your item arrived damaged, I’m sorry that has happened. Please notify me as soon as
you are able and send some photos of the product and packaging.

Damaged parcels rarely occur, and I need to determine if the packaging
was wrong or if it was the post. If I claim for a damaged parcel, I need to send proof of the damage, and your photos will help.

I will most likely send you a replacement.